Legal Policy

Cancellation Policy

This Cancellation Policy applies to all orders placed with ALIGN SURGICAL SUPPLY LLC, including ophthalmic products, surgical instruments, and related medical supplies.

1. Order Cancellation Window

Orders may be canceled only before they are processed, packed, or shipped. Once an order has entered the fulfillment or dispatch stage, cancellation is no longer possible.

2. Non-Cancellable Items

Certain items are not eligible for cancellation, including:

• Custom or specially ordered surgical instruments
• Sterile or opened medical packaging products
• Items already shipped or in transit

3. Refund Eligibility

If a cancellation is approved before shipment, a full refund will be processed using the original payment method. Refund timelines may vary depending on financial institutions.

4. Order Modifications

Modifications to orders (such as quantity or product changes) are subject to availability and must be requested before processing begins.

5. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery for resolution, replacement, or review.

6. Contact Information

For cancellation requests or assistance, contact our support team:

(651) 303-2891
info@alignsurgicalsupply.com